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"so when it malfunctioned in mid february i was very disappointed!"

"only issue is hair is very easily caught up in the mechanism"

"couldn't afford a very expensive one so did my research and this little guy seemed quite highly sung"

"our needs were simple: clean a two bed flat with no carpets only wooden floors in one go"

"prompt response from firm when it stopped working and they advised how to repair it quickly"

"in a very dusty house with a very sheddy cat and a fairly sheddy long haired owner who traipses compost everywhere i had doubts he'd keep up but he does"

"it really is the best machine i have purchased for us in a very long time and like many others i wish i had bought it a lot earlier because this little guy certainly takes over most of the hoovering and brings up carpets and hard floors every time"

"+ eufy can climb small inclines easily so it useful if you need it to go over thick rugs cons: the battery does seem to run out more quickly than other vacs i have and the charge also takes longer a few hours to fully charge the brush mechanism does need regular cleaning as hair becomes wound around the moving parts reducing the cleaning capability eufy does miss spots due to its random moving pattern but regular cleaning programs mean this isn't a real problem overall i'd definitely recommend eufy"

"i really thought it would be a piece of junk but got it just out of blind hope"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"a total waste of £200!"

"it has a large dustbin which is able to hold garbage for several cleans without overfilling"

"after the first week it seemed to loose sync with the time and so attempted to start cleaning at seemingly random times during the day evening"

"in order to keep the flat clean we would need to hoover 2 3 times a week which becomes extremely tedious after a while"

"i've always hated vacuuming"

"i like robert the spruce to go to work at 8am on mondays wednesdays and fridays i let him loose upstairs on a saturday"

"really annoying "

"i have to lift my chairs off the ground before i turn my eufy on which is a huge nuisance"

"you hear so many horrible stories about companies with terrible customer service?"

"over all we couldn’t use it due to our house layout"

"you hear so many horrible stories about companies with terrible customer service?"

"we had to get rid of the bedside tables because he enjoyed getting stuck under them it doesn't really pick up 100% of rubbish it doesn't easily find its base sometimes the brushes fall off and they actually get deformed quickly"

"one tip our naughty eufy managed to lock itself in our bathroom so it's best to put door stoppers just in case"

"it does have the capability of returning itself to the base station but again i don't really care about that"

"i also had an small issue with the vac and the supplier swapped it out with no issues"

"everyone told me i was crazy and wasting money on useless toys"

"it copes with going over most mats and rugs all bar one very chunky one which i can use the spot clean function on"

"the first few times you use this you will have to empty eufy every 10 20 mins as for obvious reasons the collection chamber needs to be small"

"the sun is confusing the drop sensors underneath the machine and eufy is assuming the sudden difference in the tone of the floor is a potential drop hazard"

"keeps going for a couple of hours before needing recharge"

"some reviews mention that it doesnt always pick bits up over the course of a whole 'cycle' the hoover passes over the same area more than once allowing it to pick up any missed bits"

"the sun is confusing the drop sensors underneath the machine and eufy is assuming the sudden difference in the tone of the floor is a potential drop hazard"

"the robovac does handle my longer pile carpet quite well but will leave streaks in the carpet from the wheel"

"the robovac was my reward for hard work over the summer and i wasn't sure about it as it sounds lazy the price was relatively low and i thought maybe it was rubbish"

"i have never seen or used one of the more expensive robovacs but cannot imagine that the basic cleaning of those machines would surpass the eufy 11s"

"can get stuck in a large room and clean some areas multiple times and completely ignore others"

"i have one rug which eufy easily travelled across and the rest is tiled flooring so it shouldn't have been a problem at all but the rubber on the guard warped and eufy then made a loud vibrating noise too loud to ignore"

"had a minor fault with noise from one of the side brush motors and as it's not a serviceable item replaced without fuss within days"

"i also bought the 11 for my elderly parents as they cannot do hoovering anymore due to arthritis and chronic fatigue"

"the only thing that annoys me is the loud beeping noise on occasions like docking or finishing charging itp"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"the human hair gets stuck in the rolling brush at the bottom which i find very difficult to clean"

"wouldn’t surprise me if i’ve pressed something i shouldn’t!"

"i've only had the robovac a week and am constantly aghast at how much dirt there is from a seemingly clean floor"

"i really thought it would be a piece of junk but got it just out of blind hope"

"it hums around over carpet and tiled floors with ease and even copes with the hair from our aging chocolate labrador"

"it is very weak on collecting dust from carpets"

": p main issues are: easily gets stuck in cables i have a recessed floor mat inside the front door it gets permanently stuck in drags floor rug corners up or moves them if they have tassels don’t leave clothes on the floor although shoes are usually ok rarely it gets stuck in some awkward place behind some furniture but in the months i’ve had it that only happened twice"

"40 minutes later i was sat very smugly sipping my tea as robbie the robot finished the entire downstairs"

"it also generally manages to return to its charger creeping silently along the walls with its red light sadly flashing as it feels its way back to base"

"it's a shame it can't clean stairs!"

"the only problem is the remote as you have full control of dobbie so it can be very easy to lose a couple of hours making dobbie zoom around your homemade rally course lol 10 10"

"however i have following concerns which made me return this very next day 1"

"the only minor downside is the dust collecting bin is on the small side so to begin with it may need emptying more often"

"i had serious doubts about a robot hoover but decided to try it without expecting much"

"i actually felt redundant at first"

"one small annoyance is the tendency of the rotating side brushes to drop off during use"

"press a button and no more dirty carpets!"

"it's the only solution when you've got two shedding dogs!"

"one small annoyance is the tendency of the rotating side brushes to drop off during use"

"it has no trouble climbing up rugs and doesn't often get trapped though like with all robovacs you have to clear wires and small objects out of its way"

"so far it has not trap itself in a loop and manage to move on with a few bounces "

"i never thought i needed this in my life in fact i didn’t even really know they existed and bought on a whim in black friday sales"

"the main cleaning mode is at little disappointing the robovac seems to move around at random in this mode making cleaning much more time consuming than a more sensible path"

"cons: if you have messy rooms that have cable empty boxes lying around the vacuum cleaner will not work very well"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"i expected an impossible tangle and a long session with scissors but no it all unravelled in minutes with no apparent damage to either watson or the yarn"

"having been doubtful about the concept of robot vacuum cleaners i was persuaded to try the eufy 11s during the black friday sale"

"quiet operation no problem to go back to charging station"

"the ultimate problem was the price"

"it impressed since eufy has entered home have hardly used our hoover"

"he won't pick up anything too big and tends to randomly cruise around the floor but he picks up dust sand fur glitter and random fluff"

"it does like to beach itself on various things and emits a pitiful beep when it does so i tend to run it when i'm home"

"i have tried to get this vacuum return as one of the front brush is not rotating correctly and vacuum keeps stopping half way around the room"

"the main cleaning mode is at little disappointing the robovac seems to move around at random in this mode making cleaning much more time consuming than a more sensible path"

"obviously it wandered around aimlessly rather than finding its base station once the battery ran out"

"it asks for a 6 foot radius to put the charging point plus it has to be on hardwood it then said it can’t be near anything that it can go under otherwise it might get stuck"

"it takes up so much dust and dirt off our wooden floors everyday and it has a large resevoir for the dirt"

"the robovac doesn't have a good sense of direction and travels around rather randomly but manages to cover all of our moderate size apartment in one go"

"the memory app controls etc are of little value to me and an unnecessary cost"

"it works in a very haphazard way at first i though oh no it’s missing loads of bits and then goes to another room before it had done the first one properly but no need to worry it comes back and finishes every room properly"

"i've used it every day and still it misses many places"

"now the reason that i returned eufy"

"it picks up really well and even does a little shimmy to get edges"

"we have two dogs and so we were forever hoovering up after them"

"i bought two of these and they worked great until i moved house where they both decided at different times to throw themselves down the stairs and off a landing area to the floor below"

"the eufy doesnt always pick up everything on the first round granted but eventually gets it all and with no effort!"

"it is very erratic and does not seem to go all over floor"

"soundhow finds its way into every room and return itself to the doc"

"most of our flat is medium pile carpet and that doesn't disturb the robovac at all"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"let’s see if it is as good as my little eufy"

"very helpfull little gadget"

"that was until this little fella arrived"

"great little helper"

"if this happens it deposits a little clump of hair on the floor so i just stop it and empty the blockage which takes 3seconds and restart it again note its only hair that builds up all the dust seems to still go into the waste container"

"as many have already mentioned eufy doesn’t like loose laying cables nor rug tassels but then what vacuum does?"

"this gradually got worse over time so i regretfully made the decision to return my eufy within the 1 month return window"

"if it does get caught on something shoelace cable it makes a few bleeps and whacks on its red warning light and then sits there waiting to be rescued we live in flat so no stairs or other hazards to avoid so cannot comment whether this would be an issue"

"only small criticism is that sometimes it gets stuck trying to mount the edge of our dining table plinth"

"only had it a short while but so far i can’t really fault it"

"i don't have experience with robovacs so can't compare it to different model and my opinion is based solely on my experiences but my god how good he is"

"75 minutes cons: the cleaning cycle is random but this is more than sufficient for an entry level robot vac"

"if this happens it deposits a little clump of hair on the floor so i just stop it and empty the blockage which takes 3seconds and restart it again note its only hair that builds up all the dust seems to still go into the waste container"

"they did send me another one to try but the same thing happened 3 weeks later the rubber warped and vibration started again"

"i have dogs and a parrot so they do create some mess and this has dealt with everything thrown at it"

"you have to be sure to secure loose cables rugs and get papers clothes up off the floor otherwise they'll get tangled up but otherwise you just switch on and off it goes"

"everyone told me i was crazy and wasting money on useless toys"

"got it running each day and never had many issues"

"all i have to do is remember to empty the dirt tray when he's finished"

"it works great downstairs and our anxious dog doesn’t mind it"

"the anti fall mechanism stops it from falling down the stairs"

"after the first week it seemed to loose sync with the time and so attempted to start cleaning at seemingly random times during the day evening"

"the only preparation needed is to pick up stuff you don't want obstructing the vacuum and then press play"

"we have tiled wooden and carpeted floors in a largish house and eufy does a floor at a time with no bother"

"cancelled the cleaner"

"don't forget to empty it every 2 times rarely gets stuck has excellent sensors low meaning it can get under the bed etc"

"bottom line money well spent!"

"it once got trapped in my bedroom and wrecked it!"

"the suction is not very good as it left talcum powder dust and didn't pick up everything"

"it’s great i would highly recommend this vacuum but you need to have a tidy house and no tasseled rug or it will get stuck!"

"you just need to empty the little container once a week and occasionally wash the brushes and filter but otherwise it’s gets the job done and your hoovering days are over"

"the major one which resulted a broken gear on the wiper and a return it stucks on thick carpets or mats and can not move for minutes"

"the dog's not that keen as eufy keeps bumping her when she's just about to drift off to sleep but its merely a minor downside!"

"you do need to make sure no cables or clothes are lying around as per instructions"

"the dustpan size is small so you may need to empty it after two runs"

"so far it finding its way back to the charging station is a bit hit and miss but its early days"

"also still obsessively cleans the same area but misses other areas"

"it started giving problems"

"you do need to check the brush and remove any dog hairs after it’s done a clean but this is easy as is the emptying of the dust container"

"if you have dinning chairs nice packed on the side on the dinning table the vacuum will skip this part all together"

"i never write reviews"

"occasionally it climbs up on a rug and gets itself stuck and i have to rescue it"

"it did get stuck on my bar stools and table but other than that the random navigation did clean my house surprisingly effectively"

"i thought about buying this for a long time as i didnt hink it would be as efficient as a 'normal' hoover but i was proved wrong massively!"

"silly mistake much regret"

"bumps into more than i expected even white cupboards so i hope that doesn't cause damage in the long term"

"it is just something we will need to plan for before leaving eufy to function while we are out of the house in the summer but it's by no means a deal breaker"

"have had the 11s in my wish list for some time having missed the discount during prime day 2018 so i was pleased to see the product further reduced on black friday"

"the ‘big’ vacuum cleaner only comes out every few weeks now mainly to do the stairs and some inaccessible corners"

"supposedly better for medium pile carpets too"

"30pm the floors are clean it's a lovely feeling i wish i'd got one sooner!"

"it has a good price point and overall features without being either too basic or too complex"

"i've tried everything to reset her timer but nothing works"

"you have to move furniture of course for a more complete clean but this is far less of a grind than vacuuming everything by hand the old way and it does in fact get into some places that are hard to reach with an ordinary vacuum cleaner such as under couches and low tables"

"it manages carpets hard wooden flooring and can get on and off rugs just be wary of tassels and stringy items wires cords as they will get entangled easily"

"don't get me wrong pet lovers will still need a bigger machine from time to time but for daily maintenance this little robot is remarkable"

"wish i’d kept the box to be honest so i could return"

"my particular model seems to run out of power after 25 minutes or so well under the 100 minutes runtime so i would recommend giving it a good charge before using it i think it might be a problem with the batteries who sometimes develop a fault and develop a memory that they are fully charged when they are not"

"the rug is clean because it seems to really get all the surface fluff along with all the little bits of dirt and it is a white rug"

"doesn't just blind bump into things and reverse will feel what's it bumps into multiple times then decide if to create course around it such as leg chairs"

"i haven't had one before so don't have anything to compare to but i'm equally delighted and disgusted in its cleaning ability"

"i've had it for about 4 days now and i find that it misses some spots although i run it twice a day"

"however we purchased it in the winter when the kitchen was dark now that we've reached the spring and we're getting more sun this vacuum is next useless"

"poor ‘kevin’ has been working hard since arriving home yesterday what can i say i am delighted on how well he is cleaning"

"it is difficult to leave this un attended"

"it appears to charge but when i try to set it off hoovering nothing happens and now the light doesn't go on when it's charging"

"normally that would mean having to buy a whole new one and throwing it out which is really wasteful but eufy support is the best ever"

"on the plus side it rolls over and vacuums my rugs and mats without any problem whereas my upright vax will try to suck everything up edit: took down 2 stars as it keeps knocking into my furniture causing dents and scratches even though it is supposed to have a sensor and stop before hand"

"too haphazard for my liking and i will be looking for one that can map out the room"

"poor ‘kevin’ has been working hard since arriving home yesterday what can i say i am delighted on how well he is cleaning"

"it cleans well on both hard services and short pile carpets and a full charge is enough for it to do the whole of the ground floor or 1st floor of a largish 3 bed semi and return to it's charging dock"

"it only misses a star because the cat was scared of it and i have to take his opinion seriously or he'll do a poo in my shoes"

"while less powerful i suppose the eufy spends an hour cleaning a room that i'd spend 5 or 10 minutes on with the upright"

"so easy to use incredibly effective i am constantly vacuuming my living room with a dyson stick but despite this this little darling still managed to pick up a pile of stuff quiet funny wish i had one now!"

"this gradually got worse over time so i regretfully made the decision to return my eufy within the 1 month return window"

"love how it detects the edge of the stairs and stops so don't have to worry about it falling"

"our house has the bedrooms downstairs and it doesn’t fall down the stairs i felt nervous letting it go free but i shouldn’t have the sensors kick in and it didn’t fall!"

"when you're fed up playing with him you just press the docking button and he makes his way back to his docking station"

"very low noise and picked up all the bits"

"one upside is my cats who would normally only be seen for their dust when i got the henry out sit peacefully watching eufy wander around only getting upset when it heads for them and with a look of distain have to move out of its way so far they’ve not been tempted to take a ride but you never know!"

"we didn't have this issue with our similarly priced v7 vacuum which we only replaced due to a flood damaging it!"

"the only downsides that she reported: need to empty the dirt collection box frequently as it picks up so much"

"we use it mostly on tiled floors but sometimes let it loose on carpets"

"i have a very hairy dog and it's sucking up every follicle no prob"

"i never knew my house was so filthy!"

": p main issues are: easily gets stuck in cables i have a recessed floor mat inside the front door it gets permanently stuck in drags floor rug corners up or moves them if they have tassels don’t leave clothes on the floor although shoes are usually ok rarely it gets stuck in some awkward place behind some furniture but in the months i’ve had it that only happened twice"

"don’t watch it you’ll waste so much time 😂"

"it goes randomly there's not intelligent route"

"however it just runs until the battery dies it doesn’t know when a room is completed or return to base for a recharge"

"at the moment it gets full very quickly with hair but i’m hoping that might slow down soon"

"bought in nov 2018 so outside the returns window anyone had similar issues and resolved them?"

"i almost went along with the ‘shark’ craze but at the last minute i saw this in the black friday sales and took a chance and i’m so glad i did"

"where it's not so good is that i can't tell it what days to start cleaning automatically it's all or nothing"

"after using it for a week i find it still cannot replace the traditional vacuum cleaner however it has been picking up a lot of dust"

"it also gets itself stuck a lot"

"after 13 months of using it once per day the right hand brush motor has stopped working and refuses to spin"

"i have a chronic health condition which makes regular vacuuming not possible for me so i honestly say this has been life changing and a true weight off my mind"

"i had a neato before and it kept giving me lots of problems this one is solid and does what it says"

"hi my eufy is broken i don't know how to contact seller to fix or replace and return"

"the only thing which can be seen as negative part is the small conteiner"

"so the hoover isn't one of the smarter ones so it will bob around the room in a random pattern but that is hardly a big issue as it does this for around an hour before it goes back to its base for a recharge"

"beware on stairs though as the sensors need a light room carpet to work properly"

"if this stays a problem i will just return the model and get a new one"

"also the hair all wrapped around it's kind of impossible to clean and trying to clear the bristles makes me waste more time than actually taking my actual hoover and just using it all over the flat"

"you have to move furniture of course for a more complete clean but this is far less of a grind than vacuuming everything by hand the old way and it does in fact get into some places that are hard to reach with an ordinary vacuum cleaner such as under couches and low tables"

"dusty the dusty slayer continues to go where no man has gone before"

"i expected an impossible tangle and a long session with scissors but no it all unravelled in minutes with no apparent damage to either watson or the yarn"

"the suction is not very good as it left talcum powder dust and didn't pick up everything"

"i normally go around with my dyson at least four time a week and there is only two of us in the house this robot still picks up dust and hair a all the little bits that the dyson seems to leave behind"

"clarence can get tangled in cables and her tip was to tuck under rug fringes as his suck can unravel them"

"i have replaced the brush followed the support advice but it’s definitely broken"

"it was the daily hair issue that made us think of a robovac that vacs as we work or sleep"

"the only minor downside is the dust collecting bin is on the small side so to begin with it may need emptying more often"

"normally that would mean having to buy a whole new one and throwing it out which is really wasteful but eufy support is the best ever"

"i have named it dobby my house elf and had to dobby proof the house a little making sure there are no trailing leads and looking out for things he could get snagged on"

"i have a dog who malts galore and this has saved me and my back having to hoover every single day"

"having googled this bizarre experience it seems this is a common problem"

"+ eufy can climb small inclines easily so it useful if you need it to go over thick rugs cons: the battery does seem to run out more quickly than other vacs i have and the charge also takes longer a few hours to fully charge the brush mechanism does need regular cleaning as hair becomes wound around the moving parts reducing the cleaning capability eufy does miss spots due to its random moving pattern but regular cleaning programs mean this isn't a real problem overall i'd definitely recommend eufy"

"robovac 15c max may be a better option for the ones who have similar concerns as me"

"the vacs have their quirks places where they get stuck or can't cope with"

"the only thing which can be seen as negative part is the small conteiner"

"for the lazy house cleaners"

"the place i got it from no longer sells the so i couldn't have a replacement"

"i have a chronic health condition which makes regular vacuuming not possible for me so i honestly say this has been life changing and a true weight off my mind"

"they identified there was a problem and despatched a replacement without hesitation"

"it goes under beds and wardrobes perfectly carpets and my hard wood flours brilliant occasional it misses a bit and i just use the remote control to send it where i want it to go"

"one upside is my cats who would normally only be seen for their dust when i got the henry out sit peacefully watching eufy wander around only getting upset when it heads for them and with a look of distain have to move out of its way so far they’ve not been tempted to take a ride but you never know!"

"half the fun is just watching her bump into stuff and figure her way about the house"

"it really helps as my daughter has multiple food allergies and it just cleans up the crumbs with the press of a button and i can carry on with whatever i'm doing"

"i can’t reccomend him enough!"

"he deals with the tangle of chair legs under the table cleans hard floors and carpets well and seldom gets stuck in the process"

"my wife and our bemused bichon frise watched as this new gadget did its thing around our kitchen"

"seems to pick alot of dirt up well"

"the product worked really well but suddenly developed a fault but this was immediately rectified by the company under warranty"

"recently we had a problem because we noticed the robovac was making a very loud noise which was not common"

"only gripe is it's a little bit noisy"

"firstly it works straight out the box it couldn’t be any easier"

"really good product lovf the way ot cleans floors"

"i never thought i needed this in my life in fact i didn’t even really know they existed and bought on a whim in black friday sales"

"i don't trust them and wouldn't recommend them to families with children if they are to be used upstairs"

"with more advanced models it's easily rectified but this one cannot recognise the danger and will get stuck repeatedly which is why it's sadly not a good fit for my flat"

"now it is finally clean with very little effort"

"if you don't mind the cons then get it"

"it's also very low and gets under a couple of things the housemile can't"

"it really is the best machine i have purchased for us in a very long time and like many others i wish i had bought it a lot earlier because this little guy certainly takes over most of the hoovering and brings up carpets and hard floors every time"

"secondly and more seriously after a couple of weeks i noticed the eufey started to become noisier which i think was down to a fault on one of the side brush motors"

"the robovac was my reward for hard work over the summer and i wasn't sure about it as it sounds lazy the price was relatively low and i thought maybe it was rubbish"

"at first i thought it wasn't doing much but i change my mind when i empty the dust compartment"

"i bought the slim versions eufy and quite honestly i now could not manage without"

"three hairy dogs in our house and this little beast keeps the fluff at bay!"

"i would agree have enough app's on my phone didn't want any more"

"even the edges of rooms are done well with the little spinning brushes flicking all the muck into its path"

"they both do the job well but the 11s being slimmer is best for me as it gets under more of my furniture where the 11 could not"

"ok on occaision he gets a bit lost and disappears to the kitchen for longer than i think is necessary and he has tipped over the thick rug once so i haven't programmed him to clean when i'm out but another reason is that i just love watching him work"

"i cannot believe that i did not get this earlier"

"i was surprised how quiet it is in my opinion too though the battery hold could be better i find if i have fully charged it then leave it a few days off charge there is little left when i set it off for a clean"

"also it runs out of battery if not used for a couple of days which is super annoying because sometimes i would just like to go and use it without having to think about it"

"the other thing that i didn't like was that it went in all different directions as in"

"my opinion is that they are not safe for purpose it put myself and my family in danger and they did exactly what the company advertises that they won't do "

"before this happened i loved them and would still love a replacement for downstairs but definitely not upstairs"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"if it loses a brush just flip it over and push it back in place"

"looks rather lost in the room and missing many spots"

"i feel like the battery on mine might be a bit faulty though as he seems to get much longer from his and mine seems to regularly run out of battery before it's even able to make it back to the base"

"but that was my fault as it is the sort of obstacle he can't deal with"

"if you don't maintain eufy then you will not get the best results"

"this is the only reason it doesnt get 5stars from me"

"we ended not being able to use it due to asking for a lot of things in the room layout that we couldn’t do"

"the only issue is that the dust container really does have to be emptied every time you use it as it doesn't hold much and the filters clog up very quickly"

"it cleans so well it has a great design and i cant imagine not having it now!"

"to be honest i'm not bothered with this"

"the major one which resulted a broken gear on the wiper and a return it stucks on thick carpets or mats and can not move for minutes"

"i will never be without one!"

"after reading the wonderful reviews of other users i ventured to have my own robot and since then live has never been the same!"

"on another occasion he found his way into the study but managed to close the door on himself and was therefore stuck in there"

"i bought it in desperation"

"if it does get caught on something shoelace cable it makes a few bleeps and whacks on its red warning light and then sits there waiting to be rescued we live in flat so no stairs or other hazards to avoid so cannot comment whether this would be an issue"

"it does take a random path to cleaning but that really doesn’t matter it cleans"

"just make sure you move cables as it does get stuck"

"there are no attachments with this hoover very disappointed if i had known it came without attachments i would if bought a different one but pleased with the performance"

"only issue is with lowering handle from the upright position"

"just a very expensive carpet sweeper"

"it dose not pick up dog fur very well on wooden floors"

"hi i have tried to arrange a return for this item due to it stopping working after 5 weeks i ordered this on 14 04 19 and it has stopped working"

"we find that when we empty the machine it is dirty and messy and very dusty"

"this hoover has so much more power the brush head which can be removed to use on hard floors is so efficient"

"drives itself so very little effort needed"

"works on my wood floors and on the rugs"

"it's marginally better than the hand held which i feel is a complete waste of money!"

"had it less then 8 months and it has feel apart wheels broke off in first 4 weeks one of the lights don’t work the other flickers and know the slightest tap and the battery turns off complet waste of money"

"this vacuum has a big wide head which makes it great for doing empty floors"

"a year or so ago our cat was diagnose with kidney failure meaning that she drinks a lot and therefore wees a lot"

"so far i haven't been disappointed although it's not easy for me to use on the stairs but it isn't designed for stairs"

"it takes 10 seconds to empty and even when the roller gets all long hair wrapped around all you need to do it run a pair of scissors down it and pull it all out not exactly a massive chore "

"she rarely used a dirt tray for the majority of her life preferring the garden and it is now evident that she is absolutely useless at it!"

"cartridge small but not a problem as it really sucks it up"

"but have had for only 8 months and suction has been well down for several months and now it has stopped working entirely"

"perhaps they should have spent less on funky headlights and more on build quality"

"then after only one week it locked again the upright position"

"dirt does not come out of the dust bag without having to put my hand in and pulling the ends of dirt out very sorry i spent £200 on this machine"

"however dirt is stuck on the inside of the plastic recepticle which i cannot get rid of with the slide empty leaver will this break the hoover or affect its performance down the line a bit"

"the only reason i did not give it 5 stars was because i think it rather expensive to have no tools which i miss"

"minor complaint it is rather noisy frighten pets if any"

"same fault again a few months later with another fault to add whereby the hoover stops working completely for no reason on full battery"

"very noisy"

"same fault again a few months later with another fault to add whereby the hoover stops working completely for no reason on full battery"

"once we started using it we realised it is not too bad on hard floors and short carpets but when we pushed it across our rugs it makes a horrible sound as the roller gets jammed and it stops completely"

"minor complaint it is rather noisy frighten pets if any"

"yes long human hair gets trapped in the head but it seems to be less significant than in my dyson"

"the light is good battery is good but if stored with only 2 lights ie what seems to be half charged it seems to drain quickly"

"after buying many disappointing vacuum products over the last 50 years including recent dyson upright and stick cleaners"

"i am fed up of this unreliable hoover and wanted my money back to buy a different product gtech are not allowing me a refund for their faulty product"

"goes over hard or carpet without changing"

"was hesitant as you always get negative reviews with everything but no regrets here and i got it on a discount day!"

"and a cheap duster is more than capable of those occasional jobs this thing can't do"

"not good on smallish rugs either picks them up and then they get stock"

"really disappointed with build quality of handle it is so flimsy and much worse than the 1st model i bought"

"it makes a horrendous noise except on carpet it doesn’t get into corners when you lower the handle it makes an alarming click thought i had broken it the first time"

"bought my 90 year old father one as he hates hoovering with a passion and now he says he actually smiles when using it and he can see it cleans the house and no buying bags to throw away"

"i bought a different manufacturers model with dust collect at the top of handle useless!"

"we will now need to endure the same difficult process to get someone to deal with this and issue a refund"

"this cleaner does not go into corners or up to the edges worried that the flimsy handle will break"

"bought one before and only lasted about six months making most awfull sound but when it did work it was great could not remember where i got it from here or some where else so trying another one because as i said it was darn good before it broke hope this one keeps going"

"after six months exactly the same problem has occurred "

"the first one developed an electrical fault"

"rather flimsy so if you are heavy handed do not buy this cleaner"

"poor filter action"

"the dust compartment is easy to empty but the filter needs frequent cleaning too which is more difficult and messy"

"looking at the fixing method it’s very basic and obviously prone to fail eventually"

"it will not start after 4 hour gharge used for 10 mins then dead the gtech startbutton does not work"

"suction is good doesn't cough dirt back up like some i've had"

"i am fed up of this unreliable hoover and wanted my money back to buy a different product gtech are not allowing me a refund for their faulty product"

"the rubber stopper for plugging the hole when the front roller is removed for hard floors could easily get lost you should be able to store this on board?"

"very poor power"

"this is a dream after my last vacuum cleaner pretended to vacuum but didn't really"

"i am a disabled pensioner who has difficulty bending ect"

"i live in a bungalow so don't need extra tools for stairs"

"didn’t order another as apparently this is an occurring problem"

"i wasn't sure about how to handle the stairs as it quite wide but i think i can remove the handle and use as a smaller device"

"too much money for so little use"

"load of rubbish poor quality and ladted 5 months till we replaced with another brand"

"that way hair and fluff cant get stuck in the tube saw this as a problem on other reviews "

"i was disappointed with how hard the suction was it made it difficult to use & heavy"

"have contacted amazon and they have been beyond useless promises of phone calls which don’t happen and no response to emails"

"battery life lasts well for a two bedroom flat"

"useless on pile carpets"

"very disappointed as this was the updated version of my old one"

"i bought to replace broken mk2 airam that was about 3 years old"

"however i have a thick pile rug and have to remove the brush to hoover it but its not got much suction to pick bits off it"

"cheap components and bulkiness are just 2 reasons why i regret buying this "

"waste of time"

"sadly it only lasted 2 days and then broke sadly i had already thrown away packaging so couldn't return"

"a real shame after such a good start"

"after about a months use the filter gets so clogged the machine loses suction and the filter required washing to remove the trapped dust which was ok but it took 2 days to dry completely which meant the appliance couldn’t be used during that time"

"i have used gtec vacs for several years now without ant real problems"

"i suffer from copd and this exacerbates the problem"

"i had a dyson dc59 before this which i bought when it came out"

"the handle stuck in upright and wouldn’t allow me to use it normally"

"i regret buying this item"

"also you have to empty it after each time you use which is fine however yes you can get the loose dust and hair out but i always have some stuck to the outsides so it really needs a good wash aswell"

"this is a very good vacuum i'm really happy with this purchase but its reach is limited by its size"

"no issue with battery it lasted the whole house 4 double bedrooms and the whole of downstairs hard woods floors"

"the only thing i’d mention is that there are no attachments for getting into tricky spaces like behind heavy furniture where previously i would have used an extended tube pointed sucker thingy!"

"that way hair and fluff cant get stuck in the tube saw this as a problem on other reviews "

"lights up the unseen dust and crumbs missed by my dyson"

"i my have been unlucky but it is something to be aware of"

"convenient to have essentially a motorised carpet sweeper very lightweight feels a bit flimsy and plastic picks up fluff and dust ok but not for example christmas tree needles"

"bought this product in jul 2018 2 faults within the first year whereby it wouldn't turn on as it should gtech sent out replacement heads "

"unfortunately there is a known fault where the upright handle doesnt always release for you to be able to hoover"

"it handled the rather heavy duty it had to contend with in my house of four boys and a dog"

"although customer service was great the product as a whole just is poorly made"

"sadly within a week the same problem occurred"

"the most waisted money i’ve ever spent doesn’t pick up cat hair just leaves a line of hair every where would not advise anyone to buy this"

"this is great you get approximately 40 60 mins on a 10 hour charge and the beauty is you can just remove the battery to charge it and don't need to hang it on your wall like some other cordless cleaners"

"rather flimsy so if you are heavy handed do not buy this cleaner"

"absolute piece of junk"

"and i have three dogs and three cats all long haired"

"i bought this as new but when it arrived it had been removed from the box and re packed but not in the correct way"

"does lack tool for skirtings etc but gets quite close anyway and have hand held dyson for these jobs which i prefer so i don't have any issue with not having this"

"i put it on and like christmas next morning i had to play with the gtech oh wow it’s everything it’s says it does you don’t need to push just guide it in the direction you want to hoover you think you seen clean floors and rugs you haven’t until you used the gtech"

"it might be good for a small shop floor but not for a family home with both wooden floors and carpeting"

"i am a disabled pensioner who has difficulty bending ect"

"fast charging and a great suck"

"i cannot fault this cleaner"

"apart from this been using for 6 months l find it a rather clumsy vacuum to manoeuvre it’s outer shell extremely hard marking the furniture if your not careful"

"the only reason i did not give it 5 stars was because i think it rather expensive to have no tools which i miss"

"took 30 seconds to assemble don't listen to the reviews that say it's difficult so powerful that it has no trouble picking up all the long hair from my girlfriend and the dog hair from my rottweiler"

"the third one lasted a couple of months and then both wheels fell off"

"i have been unable to arrange for the faulty item to be collected"

"i’ve had both wheels break off which we’re covered under the warranty and we’re posted out once back in stock !"

"once we started using it we realised it is not too bad on hard floors and short carpets but when we pushed it across our rugs it makes a horrible sound as the roller gets jammed and it stops completely"

"one for upstairs one down👍 no trailing cables"

"we find that when we empty the machine it is dirty and messy and very dusty"

"had this hoover for 2 months and now the arm does not recline and remains in the upright position"

"still testing battery longevity"

"in hindsight i probably would have considered purchasing a model that has a handheld attachment to get into all the nooks and crannies but i don't mind too much"

"5 months after buying it one of the cheap plastic wheels snapped off"

"gtech were not interested"

"yes long human hair gets trapped in the head but it seems to be less significant than in my dyson"

"as another reviewer said fine if you are vacuuming an empty room i would add to that provided it has short pile carpet"

"although the battery doesn’t last as long as is advertised"

"not as good as rated"

"easy to use and empty i could not believe what came out my carpet!"

"no good for stairs though"

"i live in a small bungalow so it is just the job for a small home"

"i replaced a dyson as my cleaner found it far to heavy"

"the brush was full of dirt and full of fluff"

"i cant understand why customers have any problems with this product i do admit when i looked inside the box i thought oh no ill never be able to fix this together my husband was the one that could do all these things but as i am now a widow now i had to get on with and hey presto i did it in about 10 minutes panic over quite proud of myself"

"it is lightweight and agile easy to empty the dust canister"

"however the one i had seemed neither to be able to grasp my difficulty or know what to do"

"june2020 update: after very regular use we have recently had to replace both wheels which fell off"

"now the handle continually falls off"

"i will keep the dyson for car and edging but hope to replace that for the equivalent gtech at some point"

"it’s really disappointing because it’s otherwise a good hoover with good suction and light in weight"

"no use on stairs though as there are no attachments"

"i tried taking the roller off but it made no difference and taking the roller off wasn't so easy"

"back to henry my cyclinder vacuum cleaner reliable and powerful even if not cordless"

"i am very disappointed and i wish i could still return it"

"however after only a few weeks the vac developed a loud screeching noise and burning smell"

"the third one lasted a couple of months and then both wheels fell off"

"this new model does no seem to be self propelled like the first model which i still have this makes hard work on thicker carpets and has to be pulled and pushed not good for older people dissapointing all round because of this"

"i was the first person i knew to use a battery vacuum cleaner as my only cleaner"

"spoke to gtec and not surprised"

"apart from this been using for 6 months l find it a rather clumsy vacuum to manoeuvre it’s outer shell extremely hard marking the furniture if your not careful"

"when we checked the review site yes we should have checked this before we purchased we found out that this is a very common problem with g tech cleaners"

"would not buy one again"

"the only thing that may be an issue to some people is because of its shape its not great at getting in corners or edges but for us that wasn't really an issue"

"purchased in july 2018 now battery dead and will not charge"

"not recomend this waste of money i hope the supplier refund the money!"

"rather flimsy so if you are heavy handed do not buy this cleaner"

"i don't have stairs"

"what a load of rubbish"

"the only thing i don't like about it is that some crazy design person thought it would be a good idea to have a clear cover on the dust container which means all the dust and bits that it picks up are always on show"

"seems sturdy enough so not expecting any breakage problems but time will tell i suppose"

"very disappointing"

"anything too big it doesn't attempt to suck it simply stops it empties easily and so satisfying to see what it's picked up"

"apart from this been using for 6 months l find it a rather clumsy vacuum to manoeuvre it’s outer shell extremely hard marking the furniture if your not careful"

"this also has no tools with it so you have to have another way of cleaning skirtings cobwebs around ceilings and cracks and crevices"

"i have been a prime customer for years so i am extremely disappointed at their lack of support"

"do not bother buying this!"

"this new version does not feel the same"

"i don't have stairs so can't comment on that"

"i had one of these until my dog broke it"

"we have no stairs so can't comment"

"does exactly as advertised"

"however the plug is small and easily lost with no place to store it on the machine when not in use"

"cant hoover stairs either so i find myself getting my old hoover out to finish all these jobs"

"it has good lifting power is easy to empty and is very lightweight"

"this is great you get approximately 40 60 mins on a 10 hour charge and the beauty is you can just remove the battery to charge it and don't need to hang it on your wall like some other cordless cleaners"

"it is lighter to use than my old henry"

"it is very flimsy and insuspect won’t last long"

"very easy to empty and store"

"the 1st lasted 5 months"

"bought one before and only lasted about six months making most awfull sound but when it did work it was great could not remember where i got it from here or some where else so trying another one because as i said it was darn good before it broke hope this one keeps going"

"not quite what i expected ok though apart from no attachments to do the more difficult areas still thinking of changing it to the other model which has attachments getting a burning smell from the head of the hoover ?"

"think about this before purchase as it costs much more to buy them separately than as a pair which is the mistake i made"

"hi i have tried to arrange a return for this item due to it stopping working after 5 weeks i ordered this on 14 04 19 and it has stopped working"

"as you can imagine bissell stated no such arrangement exists and it was nothing to do with them"

"he finds it easy to use and no wires to trip over"

"i also think small green rubber plug to go into hole where brush has been removed should have a place to store it when not in use as could be easily lost"

"was hesitant as you always get negative reviews with everything but no regrets here and i got it on a discount day!"

"' unless you buy direct from gtec there is no comeback"

"no change in price to the customer though"

"as you can imagine bissell stated no such arrangement exists and it was nothing to do with them"

"what a waste of money"

"i am very disappointed and i wish i could still return it"

"this cleaner does not go into corners or up to the edges worried that the flimsy handle will break"

"sadly it only lasted 2 days and then broke sadly i had already thrown away packaging so couldn't return"

"i wouldn't buy gtech again"

"the carpet looks refreshed and no bits are left behind"

"it is very flimsy and insuspect won’t last long"

"one for upstairs one down👍 no trailing cables"

"great to vacuum and go but you need the extra attachment to do right up against the walls which is very irritating"

"i suffer from copd and this exacerbates the problem"

"nothing to dislike at the moment"

"we were most impressed with gtech airram mk2"

"i used to have a vax pet cordless but it couldn't pick up the dried rice i dropped on the kitchen floor or those chocolate balls my son drops out of his yogurt now with this new cordless it can not only tackle the fore mentioned but i haven't found anything it cant pick up!"

"battery life is ok but seems to go very quick from 2 bars to dead charging is easy though"

"however dirt is stuck on the inside of the plastic recepticle which i cannot get rid of with the slide empty leaver will this break the hoover or affect its performance down the line a bit"

"i have bad arthritis in both my shoulders and was just too heavy for me"

"i have bad arthritis in both my shoulders and was just too heavy for me"

"the battery life is more than sufficient for my 2 bed flat but if you had a big house i guess you might have a problem"

"eventually the handle would not tilt and the pivot refused to budge"

"it makes a horrendous noise except on carpet it doesn’t get into corners when you lower the handle it makes an alarming click thought i had broken it the first time"

"the handle got jammed in the upright position despite very little use"

"i really appreciate how much less clunky and how much less clutter you have with this thing vs a regular vacuum"

"the most inefficient piece of engineering ever invented"

"after a consultation with their boss the consultant first offered to provide me with a replacement part for free but at a cost of 25 pounds in postage fees"

"i also find it gets all hair tangled around the brush rather than sucked up into the bin"

"what is worse even in open area it often pushes the rubbish instead of picking it up"